Customer Service

Should you require information or help, please contact us by email and we will be happy to assist you.


We use ePacket shipping as it is one of the most popular insured shipping methods.

We have found that 80% of orders are delivered within 5 - 10 working days and 99% of orders arrive within 20 working days. When you check your ePacket tracking link, you might notice many packages arrive sooner.

Depending on the destination of the package, customs delays, holidays, and other delays, shipping times can vary.

We are making all efforts to ship your product as soon as possible.


AMELUT accepts the following payment methods:

  • Credit Card: Visa, MasterCard, American Express. The total will be charged to your card when the order is shipped.
  • AMELUT features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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